regala hotel maricel

The internet domain is owned by Hospes Hoteles, S.L. In compliance with the article 10 of Law 34/2002, of the 11th of July, of Services of the Society of the Information and Electronic Commerce, the company's identification data are shown below.

Social denomination: domiciled for this purpose in c/ Serrano,40- 4o D- 28001- Madrid, with C.I.F.: B-62173604 listed in the Mercantile Registry of Madrid in the volume 35372, folio 172, and sheet 214245. Contact email:



The following general terms and conditions (onwards, “General Terms and Conditions”) govern the access and use to the website property of HOSPES (onwards, the “Web”), included the products, services and contents that may be offered in the website. For the simple access and/or web browsing, are assumed read, understood and accepted the General Terms and Conditions, what equals a document signed and binding, in this meaning every person that access the Website (onwards, the “User/s”) submits to the General Terms and Conditions that are in force and applicable in the moment of the access, without any reservation, as well as undertakes to comply with all applicable laws and regulations. If you do not wish to submit to these, you should leave the website. In the same way, it is understood any other contract, arrangement and / or agreement in force between HOSPES and the User of application to the access, use and / or navigation of the Web, in whatever form, is also void and invalid, being replaced by the General Terms and Conditions.

In the event that, for the contents or services made available by HOSPES, or for any other circumstance, exists Particular Conditions that replace, complete or

modify the present General Terms and Conditions, the User is summited also to these, without any reservation, which will be of preferential application in case of conflict.

For its part, HOSPES reserves the right to review and / or modify, in any moment and without the need of any previous notice, both the General Terms and Conditions, and the Particular Conditions, if there were any. Thus, it is exclusive responsibility of the user to check these periodically or any time that an access to the website is made, being understood and accepted these new conditions of the same way exposed.

In this sense, HOSPES also reserves the rights to update, modify or eliminate any information shown in the Website, also the configuration or presentation, without any responsibility being derived to HOSPES for this.


Based on the Law in force, and specifically the Law LSSI, contracting through the web, will be made as follows:

The Client enters the Website.
The Client consults the hotel, dates, availability and rate.
The Client chooses the type of room and rate.
The Client fills the form of reservation with their personal data and credit card. The Client confirms the reservation
The Client receives the confirmation of the reservation from the website.

Intellectual and Industrial Property

The use of the Website and the contents attributes the User status. The rights of the contents and materials shown in the Website, just like the graphic design and the font codes, belong to HOSPES or, in their case, to thirds that consent the assignment to HOSPES. Equally, just like the commercial names, brands or distinctive signs.

The User has access and may download in the Website, the material shown, as long as the final purpose is personal, being prohibited any type of use to business

purposes or any type related, respecting in any moment the copyright, just like the rest of rights following the industrial property and / or intellectual of the materials that have been hinting around. For this reason, it is prohibited the exploitation, reproduction, distribution, public communication, transformation or any other type of use that may be made according the contents situated in the Website with any profit purpose or benefit, direct or indirect to the user or to thirds, or any other that may not be personal, including this prohibition to any type of action that includes the use of text, photos, audio or videos, without any previous consent, direct or written authorization given by HOSPES to any effect.

The Users accept any type of content that has access thanks to the Website, it is protected through copyright, and it should not use them if the mode is not indicated in the present General Terms and Conditions just like the current legislation on Intellectual and / or Industrial Property, always with the previous consent written and shown in the HOSPES for this purpose. HOSPES does not guarantees or is responsible that the usage of the User may make that the materials shown in the Website does not infringes the rights to any thirds parts nondependent or not associated to HOSPES, which won’t be responsible for the proper User exclusively.

In case that the User could contribute any type of content to the Website, it should respect the current legislation, and specifically, the current normative about the Intellectual Property and / or Industrial, being this one the only responsible in front of complaints of third parts.

Responsibility of the users for the use of the Website and the contents

The User is aware and accepts voluntary and verbally that the use and navigation in the Website is being made under their own part and risk exclusively and in every moment. Neither HOSPES, or any other parts according to the creation, design or put in disposition of the Website, are responsible of any damage direct, indirect, special or derivate, that may occur as a consequence of the access, or derivate of the use of the Website.

By accessing, using or downloading the contents that are facilitated in the Website, the users accept that HOSPES is not responsible in front of Users or in front

or any other third part, for any difficulty or impossibility of the access to the Website and / or contents, just like the publication of these. In the same way, HOSPES won’t answer for any damage or virus that may infect your computer or device from the User is entering with, like a consequence of the access, use and navigation or for any other type of download of the contents, materials, videos, audios, images or any other type of element inside the Website.

In any case, the use of the Website and / or the contents made by the User may attack against the current legislation, for the rights of their parts, the moral, the good behaviors and the public order. In the same way, all use that is made to the services, information and materials of the Website and the contents must be licit and correct. It is verbally prohibited the use of the Website with injurious purposes of goods or interests of HOSPES or thirds parts that in any part overload, damage, unusable networks, servers and any other informatics equipment (hardware) or products and informatics applications (software) of HOSPES or third parts.

Limitation of Liability

HOSPES is not responsible for any damage, direct, indirect, special or derivate, in relation with the Website or content in which is related to it, it may be for the access, use, download, etc. and any other that may come from which damage: guarantees, contractual responsibility or extra contractual... This clause will rule even if it has been previous informed to HOSPES of the existence of possible damages.

HOSPES does not assumes any responsibility derivate to technical problems and failures in which the informatics equipment are being produced during the connection to the Internet network, as well as the damages that may be caused by third parts with illegitimates intrusions out of the control of HOSPES. It will also exonerate all responsibility in front of possible damages or injuries that may suffer any User or consequence of errors, defects or omissions in the information that we facility when proceed from foreign sources.

Contents and / or links from other websites

The website of HOSPES may have links or references to websites of third parts. These websites are property of third parts and are out of our domain and control, in any case, these are summited to their own terms and conditions, different to the terms and conditions of HOSPES, in which we are not responsible for the activity and function of these. In the same way, we do not assume the responsibility derivate to the availability, precision, relevance, legality or adequacy of the material in these websites, just like the damages or injuries derivatives of the use.

1. Introduction

1.1 In these terms and conditions, "we" and "us" means Hotel Treats Ltd, a company registered in England  (registration number: 10740788), with an office at 31 St. Saviours Rd, RG1 6EJ, Reading, UK

1.2 These terms and conditions govern your use of our website: (the “Website”) and it’s subsites. Together with our privacy and cookies policy, they constitute the entire agreement between you and us and supersede all previous agreements between you and us

1.3 By using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, you must not use our website.

1.4 You must be at least 18 years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.

1.5 Our website uses cookies; by using our website you consent to our use of cookies in accordance with the terms of our privacy and cookies policy as detailed here: 


2. Definitions

User: A person using the Website, whether or not they have purchased a Voucher

Voucher Buyer: A person who used the Website to purchase a voucher

Voucher Beneficiary: A person who redeems a voucher

Service Provider: A company (such as Hotel, Spa or Restaurant) which provides experiences published on the Website

Voucher: a document issued at the end of the purchase process proving eligibility to use an experience offered on the Website.


3. Copyright notice

3.1 Copyright (c) 2020 by Hotel Treats Ltd.

3.2 All content, such as but not limited to the  name ‘Hotel Treats’, product descriptions, logos, pictures, website design, and all software compilations, source code, software and other registered and unregistered trademarks are trademarks belonging to us, our subsidiaries or the providers of such materials. All rights are reserved. None of this material may be reproduced or redistributed without our written permission.


4. Acceptable use

4.1 You must not:

(a) use our website in any way that may cause damage to the website, its performance, availability or accessibility 

(b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

(c) conduct any systematic or automated data collection activities (including but not limited to scraping, data mining, data extraction and data harvesting) on or in relation to our website 

(d) violate the directives set out in the robots.txt file for our website

4.2 We reserve the right to suspend or cancel your account or restrict access to areas of our website, or the whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

4.3. You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading. 


5. Our role

5.1 We act as an intermediary between voucher Buyers and Service Providers such as Hotels, Spas, Restaurants, Golf Courses and similar establishments. 

5.2 We are not a party to nor involved in any transaction between a voucher Buyer or Beneficiary and a Service Provider in any way, except for facilitating a marketplace for voucher Buyers and Service Providers.

5.3 We are not the agents for any voucher Buyer or Beneficiary and Service Provider, and accordingly we will not be liable to any person in relation to the offer for sale or supply of any services advertised on our website.

5.4 We are not responsible for the enforcement of any contractual obligations arising out of a contract for the sale or supply of any services and we will have no obligation to mediate between the parties to any such contract.

5.5 We have contracts in place with Service Providers regarding their performance and supply and we strive to ensure services are provided to exacting standards. However, the ultimate responsibility for services provided lies directly with the Service Providers. 

5.6 By purchasing a voucher you acknowledge that provision of services is dependent on certain factors beyond our control and agree that we are not liable for the cancellation, postponement or alteration of a voucher for reasons beyond our reasonable control including but not limited to weather-related reasons, insolvency or otherwise. 

5.7 In case the Service Provider does not provide the service adequately, or if you have any claims in relation to the service received, please contact the Service Provider directly. If you are not happy with the proposed resolution please contact us at


6. Limitations and exclusions of liability

6.1 We make every effort to monitor the experience fulfilled by the Service Providers, however, any liability incurred by the voucher Buyer or Beneficiary caused by the Service Provider’s negligence is the responsibility of the Service Provider. We shall not be liable for any loss, damage, death or personal injury, of the voucher Beneficiary or third party while enjoying a product sold. 

6.2 We will not be liable in respect of any losses arising out of any event or events beyond our reasonable control.

6.3 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions.


7. Indemnity

7.1 You hereby indemnify us, and undertake to keep us indemnified, against any and all losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute) incurred or suffered by us and arising directly or indirectly out of your use of our website or any breach by you of any provision of these terms and conditions.

7.2 Hotel Treats Ltd. shall not be liable for additional expenses incurred through travel delay, Acts of God, force majeure or events beyond our control. Force majeure or unavoidable and extraordinary circumstances are unusual and unforeseeable circumstances beyond our control such as war or threat of war, riots, civil unrest, terrorist activity, industrial disputes, natural or nuclear disaster, significant risks to human health such as the outbreak of a serious disease, fire or adverse weather conditions. The above will also apply to the liability of our Service Providers.


8. The buying process

8.1 When purchasing a voucher you enter into a contract with the Service Provider (such as a hotel, spa or restaurant).

8.2 Your payment will be processed by our payment service provider (MANGOPAY SA). 

(a) Before continuing with the payment you must review and agree to their terms: MANGOPAY Payment Service Framework Agreement - General Terms and Conditions

(b) you will be transferred to the service of the appointed payment service provider (MANGOPAY SA), and the payment service provider will handle your payment to the service provider; you must submit payment in full via credit or debit card;

(c) the website will then send you an automatically generated acknowledgement of payment; 

(d) once the payment has been processed, you will be sent an order confirmation, at which point the order will become a binding contract between you and the Service Provider.


9. Distance contracts: cancellation right

9.1 You may cancel a purchase of your voucher for a full refund at any time within 14 days of making the purchase, unless:

  1. You have started using your voucher in that period, or
  2. Your order was for accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities, if the voucher provides a specific date or period of performance.

9.2 To cancel your purchase, please contact us on

9.3 We will refund your money using the same method you used to make the payment. Please allow up to 5 working days for the funds to clear 


10. User reviews

10.1 If you have purchased services through our website, you may be able to submit reviews for publication on the website. Your reviews must be honest, reasonable and bona fide. 

10.2 You acknowledge that we may publish and otherwise use, in conjunction with your reviews, the name you provide to us, but we shall have no obligation to do so.


11. Limited warranties

We do not warrant or represent:

(a) the completeness or accuracy of the information published on our website;

(b) that the material on the website is up to date; or

(c) that the website or any service on the website will remain available

(d) that all images on the Website and in the Voucher correspond to the experiences being sold. 


12. Third party websites

Our website includes hyperlinks to other websites owned and operated by third parties; such hyperlinks are not recommendations and we do not accept any responsibility for them or for any loss or damage that may arise from your use of them.


13. Variation

We may revise these terms and conditions from time to time. Revised terms and conditions will come to effect the moment they are published and the old will no longer be available. You waive the right to be notified of, or to consent to, revisions of these terms and conditions.


14. Severability

Each point and sub-point of these terms operates separately. If any relevant authority declares any of them are unlawful, the remaining points and sub-points will remain in full force and effect.


15. Law and jurisdiction

These terms and conditions shall be governed by and construed in accordance with English law. Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.


16. Statutory and regulatory disclosures

The website of the European Union's online dispute resolution platform is available at


17. Our details. You can contact us:

(a) by post, using the postal address given above;

(d) by email, using


These Terms and conditions were last updated on the 30th of September 2020.